We’re committed to delivering your order quickly and safely. Please review our shipping details below.
Processing Time
- All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
- Orders placed on weekends or holidays will be processed the next business day.
- If we are experiencing a high volume of orders or stock delays, processing may take longer. We’ll notify you by email if there are significant delays.
Shipping Rates & Delivery Estimates
Shipping charges are Economy $9.99 and Standard $14.99
Estimated delivery times (after processing):
-
Economy shipping (U.S.): 5–8 business days
-
Standard shipping (U.S.): 3–5 business days
Please note: Delivery estimates are provided by carriers and may vary due to customs, weather, or unforeseen delays.
Order Tracking
- Once your order ships, you’ll receive a confirmation email with tracking details.
- Tracking may take up to 24 hours to update after dispatch.
Shipping Locations
- We only ship within the United States
Undeliverable or Wrong Address
- Please ensure your shipping address is entered correctly at checkout.
- If an order is returned due to an incorrect/undeliverable address, we can reship it (additional postage applies) or refund the item price minus original shipping costs.
Damaged or Lost Packages
- If your package is lost or arrives damaged, contact us immediately at info@nh-collections.com with your order details and photos (if applicable).
- We will assist you in filing a claim with the carrier and work toward a resolution.
Split Shipments
If your order contains multiple items, we may ship them separately to ensure faster delivery. You will receive tracking information for each shipment.
Order Cancellations
- Orders can only be canceled before they are processed for shipment.
- Once dispatched, please follow our Return & Refund Policy if you wish to send items back.
- Contact Us
For any shipping-related questions, contact us:
NH Collections
Email: info@nh-collections.com
Address: 13223 Poplar Glen Ln, Houston, TX 77082
